Supplier Operations Specialist

Permanent employee, Full-time · Cambridge, MA

About Our Company

ZAGENO is on a mission to accelerate scientific breakthroughs by streamlining laboratory supply purchasing processes with its award-winning, first-of-its-kind e-commerce platform. With over 8 million products available, ZAGENO makes online shopping for any research material convenient, efficient, and reliable. 

We are currently seeking enthusiastic individuals to join our Supplier Operations team in Cambridge. As part of a growing B2B online marketplace, you will be challenged every day by an exciting, fast-paced environment. You'll manage every step of the laboratory ordering process while creating meaningful relationships with our customers and  Suppliers. Come help today's life science researchers discover tomorrow's innovation!
About the Role
  • Manage the  full life cycle of order fulfillment and support for our Life Science marketplace:

    • Ensure orders are sent to and confirmed by our diverse set of suppliers

    • Relay information about backorders and discontinued items and offer alternative products when needed

    • Ensure tracking information is communicated to customers in a timely manner 

    • Process invoices from suppliers to ensure proper billing

    • Provide payment request to customers

  • Handle any supplier or customer issues that arise and escalate appropriately

  • Partner with our customers to effectively resolve issues through phone, email and chat.

  • Make outbound calls to customers and suppliers to follow up on open orders as needed

  • Effectively communicate feedback across departments for improved customer experience

  • Help define process and system improvements to facilitate order volume scaling

About You
  • Excellent written and verbal communication skills.

  • Excitement to learn & master our various platforms

  • Find creative problem solving fulfilling & challenging

  •  Are self-motivated & eager to learn

  • Thrive in a dynamic & collaborative environment 

  • Adapt quickly to changing priorities and customer needs

  • Have a clear, professional, and informative communication style

Our Benefits
  • Working on a meaningful challenge with a positive impact on the scientific community
  • A professional and dynamic team with a global vision and mindset
  • An exciting, international working environment
  • Competitive compensation
  • Team events with great colleagues
  • Modern office at WeWork in Cambridge
  • Commuting benefits - public transportation 
  • 401K with company match
  • Health benefits - medical, dental, and vision
  • Unlimited coffee, cold brew and kombucha


About us

We’re all about those eureka moments when research scientists achieve a breakthrough - we all benefit. These successes only occur when everything comes together, which includes a well-resourced laboratory and less time spent ordering supplies and more time spent at the lab bench. Enabling this success is at the heart of ZAGENO, a life science marketplace, designed to simplify the process of providing research scientists what they need and when they need it. Learn more at https://zageno.com/

ZAGENO is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Apply Now
  Your Details

Upload your CV and relevant documents here!

Click to select multiple files or use drag-and-drop
Uploading document. Please wait.